
This website uses cookies
The types of cookies we use, and the way we use them, are explained in our Privacy Policy By clicking "Accept", or continuing to browse this site, you agree to our use of cookies.
This website uses cookies
The types of cookies we use, and the way we use them, are explained in our Privacy Policy By clicking "Accept", or continuing to browse this site, you agree to our use of cookies.
The severe winter storms in Dallas during the week of February 15 has resulted in ongoing disruptions to our business. While power has been restored and the warehouse facility re-opened, the week-long halt of freight carrier service has delayed response times and extended shipment lead times. We are diligently working to return to our standard lead times on customer service inquiries and order fulfillment. We appreciate your patience and support as we continue to navigate the business impact resulting from the inclement weather.
Perfect Harmony
View the CatalogStart a claim now. Please visit our FAQ page for our return guidelines.
Once a call tag is issued, Arteriors requires all products to be returned to us within 30 days. Merchandise deemed not defective is subject to a 25% restocking fee, which will be applied upon receipt of the return. In the event that there are errors in the prices, descriptions, or images of certain merchandise, we reserve the right to restrict the return of those items.
Please note, stock returns are subject to our standard 25% restocking fee and must be completed within 30 days of receipt date. Initial shipping charges are not refundable with your return and we do not provide call tags or return labels for stock returns.
Any products returned to Arteriors without prior authorization will receive a 30% restocking fee upon receipt.
If you would like to start a claim, please click HERE.
Arteriors makes every effort to credit your account within 10 business days from receipt date of your return. All credits are refunded in the same form of payment as on the original invoice, unless requested otherwise on your completed claim form.
Please contact our accounting department at accountsreceivable@arteriorshome.com for your refund status.
Arteriors offers a one-year limited warranty for our products from date of purchase. Because all of our products are artisan crafted, each piece is unique in its own way. This limited one-year warranty applies to any products received with defects in materials and craftmanship. Kindly note, all products in the Arteriors collections are handcrafted by artisans and craftsmen all over the world. Small irregularities in shapes, surfaces, and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual items may vary in color from the photographs within our catalogs and sales cards. Specifications of individual items are subject to change and may differ slightly from those shown or stated. Our Claims Department will determine if a claim is valid based off these product expectations.